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What types of skincare products do you offer?

We offer a carefully curated selection of skincare products including cleansers, moisturizers, serums, masks, exfoliators, and more. Each product is chosen for its quality, effectiveness, and ability to help you achieve a glowing complexion.

How do I know which products are right for my skin?

At Glow Remedy, we understand that everyone’s skin is unique. We provide detailed descriptions of each product and their benefits, to help you make an informed decision. If you're unsure about what to choose, feel free to contact us for personalized recommendations based on your skin type and concerns.

How long will it take for my order to arrive?

Orders are typically processed within 2-3 business days. Delivery times vary depending on your location:
• Domestic (USA): 5-10 business days.
• International: Up to 2-4 weeks, depending on the destination.
Once your order ships, you’ll receive tracking information to monitor its progress.

Do you ship internationally?

Yes, we offer international shipping. Please note that shipping times and rates will vary depending on the country. Customs fees, taxes, or import duties may apply, and these are the responsibility of the customer.

Can I change or cancel my order after placing it?

If you need to make changes or cancel your order, please contact us within 24 hours of placing it. After that period, we may not be able to make changes, as the order might already be processed for shipment.

What is your return policy?

Due to hygiene and safety reasons, we do not accept returns or exchanges on opened skincare products. However, if you receive a damaged or incorrect item, please contact us within 7 days of receiving your order. We will either issue a refund or send a replacement, depending on the situation.

How do I track my order?

Once your order has shipped, you will receive an email with tracking information. You can use this link to track the progress of your package until it arrives at your doorstep.

Are your products cruelty-free?

Yes, all the skincare products we offer are cruelty-free. We work with brands that are committed to ethical practices and do not test on animals.

Do you offer gift cards?

At this time, we do not offer gift cards. However, we’re always working to improve, so stay tuned for future updates!

What should I do if I receive a damaged or incorrect item?

If your item arrives damaged or incorrect, please reach out to us within 7 days of receiving your order. Provide your order number, a description of the issue, and photos of the damaged product (if applicable). We will assist you with a replacement or refund.

How do I contact customer service?

You can reach our customer service team by emailing us at store@glowremedies.com
We strive to respond to all inquiries within 1-2 business days.

Thank you for choosing Glow Remedy! We’re here to help you achieve glowing, healthy skin every step of the way.

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