Shipping Policy
Thank you for shopping with Glow Remedy! We are committed to providing you with a seamless shopping experience and delivering your skincare products right to your doorstep. Please take a moment to review our shipping policy:
Processing Time
- All orders are processed within 2-3 business days (Monday to Friday). Please note that orders placed on weekends or holidays will be processed on the next business day.
- You will receive a notification once your order has been shipped, along with tracking details.
Shipping Methods & Delivery Times
- We offer standard shipping for all orders within the United States. Shipping times typically range from 5-10 business days, depending on your location and the courier service.
- For international orders, delivery times may vary depending on the destination country and customs processing. International shipments may take up to 2-4 weeks.
- Please note: Delivery times are estimates and can be affected by factors such as weather, customs, or courier delays.
Shipping Rates
- Domestic (USA) Orders: Shipping costs are calculated at checkout based on your location and order size.
- International Orders: International shipping rates will be calculated at checkout based on the destination country.
Order Tracking
- Once your order is shipped, you will receive an email with tracking information to monitor your package’s progress.
- Please allow 24-48 hours for tracking information to update after you receive your shipping confirmation.
Customs & Duties (International Orders)
- For international shipments, please note that customs duties, taxes, and other fees may apply depending on the destination country. These charges are the responsibility of the customer and are not included in the shipping cost.
- Glow Remedy is not responsible for delays due to customs procedures.
Missing or Lost Packages
- If your package is lost or significantly delayed, please contact our customer service team at store@glowremedies.com. While we do our best to ensure smooth delivery, we are not responsible for issues once the package is with the carrier.
- If a package is marked as "delivered" but you have not received it, please check with your local post office or courier service for assistance.
Damaged or Incorrect Items
- If you receive a damaged or incorrect item, please contact us within 7 days of delivery at store@glowremedies.com
Address Accuracy
Please double-check your shipping address before completing your purchase. Glow Remedy is not responsible for orders that are delayed or lost due to incorrect or incomplete address information.
Contact Us
If you have any questions regarding shipping or need assistance, feel free to reach out to our customer service team at store@glowremedies.com
We appreciate your patience and are excited to get your Glow Remedy products to you soon!