Privacy Policy
At Glow Remedy, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, www.glowremedies.com (the "Site"), and make purchases through our skincare store. By using the Site, you agree to the collection and use of information in accordance with this policy.
1.Information We Collect
We collect several types of information in order to provide and improve our services to you:
1.1 Personal Information
When you make a purchase or create an account on our Site, we may collect the following personal information:
- Name
- Email address
- Shipping address
- Billing address
- Phone number
1.2 Non-Personal Information
We also collect non-personal information to improve your shopping experience and analyze usage patterns. This may include:
- IP address
- Browser type
- Device information
- Pages visited on our Site
- Date and time of your visit
- Referring URL (how you came to the Site)
2.How We Use Your Information
We use the information we collect for the following purposes:
Order Processing: To process your orders, fulfill purchases, and deliver products.
Customer Support: To provide customer service, address your questions, and resolve any issues related to your orders or products.
Payment Processing: To process payments securely through our third-party payment providers.
Personalization: To personalize your shopping experience on the Site and show relevant products and promotions.
Marketing and Communications: To send you updates, newsletters, and promotional offers (with your consent). You can opt-out of marketing emails at any time.
Improvement of Services: To analyze and improve the functionality of our website, enhance user experience, and track sales performance.
3.How We Share Your Information
We value your privacy and will not sell, rent, or trade your personal information to third parties. However, we may share your information in the following circumstances:
3.1 Third-Party Service Providers
We may share your personal information with third-party service providers who assist us with essential services such as:
- Payment processing
- Order fulfillment and partners
- Email marketing services
- Website analytics
These third-party providers are only permitted to use your information for the purpose of performing services on our behalf, and they are obligated to keep your information confidential.
3.2 Compliance with Legal Requirements
We may disclose your personal information if required to do so by law or in response to valid legal requests from public authorities (e.g., to comply with a subpoena or legal process).
4.Security of Your Information
We take the security of your personal information seriously and implement appropriate measures to protect it. This includes:
Encryption: Payment information is encrypted and processed securely by our third-party payment providers.
Access Control: We restrict access to your personal information to only those employees or contractors who need it to perform their job functions.
Secure Server: Our website uses industry-standard security protocols to safeguard your information during transmission.
While we take reasonable measures to protect your information, no method of electronic storage or transmission is 100% secure. Therefore, we cannot guarantee absolute security.
5.Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience, personalize content, and analyze how the Site is used. Cookies are small data files stored on your device. You can adjust your browser settings to reject cookies or alert you when cookies are being sent. However, some parts of the Site may not function properly if you disable cookies.
We may also use tracking technologies like web beacons, pixels, and analytics tools to collect non-personal data regarding your usage of the Site, such as:
- Pages visited
- Time spent on the Site
- Products viewed or purchased
Your Choices and Rights
As a customer, you have the following rights regarding your personal information:
6.1 Access
You can request a copy of the personal information we hold about you by contacting us at store@glowremedies.com
6.2 Correction
If your personal information is inaccurate or incomplete, you can request that we update or correct it.
6.3 Deletion
You can request that we delete your personal information, subject to certain legal and contractual obligations (e.g., for order processing and legal record-keeping).
6.4 Opt-Out of Marketing Communications
If you no longer wish to receive marketing emails from us, you can opt-out by clicking the "unsubscribe" link at the bottom of our emails or by contacting us directly.
6.5 Do Not Track
Some browsers allow you to activate a "Do Not Track" (DNT) signal. Our Site does not currently respond to DNT signals, but we respect your preferences and encourage you to manage your privacy settings.
7.International Transfers
If you are located outside of the US, please note that your information may be transferred to, stored, and processed in the US, where our servers are located. By using the Site, you consent to the transfer of your information to the US, subject to the applicable data protection laws.
8.Children's Privacy
Glow Remedy does not knowingly collect or solicit personal information from anyone under the age of 18. If we learn that we have collected personal information from a child under 18, we will take steps to delete such information as soon as possible. If you believe that we may have collected information from a child under 18, please contact us at store@glowremedies.com
9.Changes to This Privacy Policy
We may update or modify this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Your continued use of the Site after any changes to this Privacy Policy will constitute your acceptance of the revised policy.
10.Contact Us
If you have any questions or concerns about this Privacy Policy, or if you would like to exercise your rights regarding your personal information, please contact us at:
Glow Remedy
Email: store@glowremedies.com